Refund policy
Return & Refund Policy
At PawFoolery, we want you to love your order. If there is an issue, we’re here to help.
Returns
We accept return requests within 30 days of the date your order is delivered.
To be eligible for a return:
- the item must be unused and in its original condition
- the item must be in its original packaging
- proof of purchase or order number must be provided
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- worn socks
- washed items
- used or damaged items not caused by us
- final sale or clearance items
- gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email] with:
- your order number
- a description of the issue
- clear photos of the product and packaging
If approved, we will offer a replacement, store credit, or refund, depending on the situation.
Refunds
Once your return or refund request is reviewed and approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
If a return is approved for reasons other than damage, defect, or our error, the customer may be responsible for return shipping costs.
Shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may only be cancelled or changed within 12 hours of purchase. After that, your order may already be in processing and can no longer be changed or cancelled.
Contact Us
If you have any questions about returns or refunds, contact us at:
Email: askusquestionshereco@gmail.com
Business Name: PawFoolery